Front Desk Representative

Alexis Fiscal Advisory is seeking a friendly, organized, and professional Front Desk Representative to be the first point of contact for our office visitors, clients, and team members. The ideal candidate will be responsible for managing the front desk area, providing excellent customer service, and ensuring smooth day-to-day office operations. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

If you're a motivated individual with a passion for delivering exceptional service, this is an excellent opportunity to join a growing and dynamic company.

• Customer Service:

  • Greet and assist visitors, clients, and employees in a courteous and professional manner.

  • Answer incoming calls, direct them to the appropriate department, and take messages as needed.

  • Provide accurate information to clients and visitors about the company’s services, office location, and other inquiries.

• Administrative Support:

  • Manage office supplies and ensure the front desk area is well-maintained and organized.

  • Perform general administrative duties such as filing, scanning, faxing, and scheduling appointments or meetings.

  • Assist with the preparation of documents, presentations, and other office materials when needed.

• Reception Duties:

  • Answer and route calls to the appropriate department or personnel, ensuring efficient call handling.

  • Maintain visitor logs and ensure that security protocols are followed for guest access.

  • Ensure that all incoming and outgoing mail and packages are processed in a timely manner.

• Scheduling and Coordination:

  • Coordinate meeting room schedules and assist with the setup of meeting spaces, including arranging necessary equipment and supplies.

  • Maintain calendars and help with scheduling appointments for team members or leadership as required.

  • Handle any travel arrangements or logistics for clients or employees.

• Office Support:

  • Act as the liaison between office visitors and the company’s departments, ensuring smooth communication.

  • Assist employees and visitors with general office needs and directions.

  • Support office-wide events and initiatives, providing help with setup and logistics as needed.

• Security and Confidentiality:

  • Ensure that office security procedures are followed, including guest sign-in and access control.

  • Maintain confidentiality of sensitive client or company information.

• Education and Experience:

  • High school diploma or equivalent; additional certification in office administration or customer service is a plus.

  • 1-2 years of experience in a customer service or receptionist role, preferably in a corporate or office environment.

• Technical Skills:

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Ability to learn and use office phone systems, scheduling software, and other administrative tools.

  • Familiarity with office equipment such as printers, copiers, and fax machines.

• Soft Skills:

  • Excellent communication skills, both verbal and written, with a professional and friendly demeanor.

  • Strong multitasking and time management abilities.

  • Ability to remain calm and professional in high-pressure situations.

  • A positive attitude and eagerness to assist others.

  • Strong organizational skills with great attention to detail.

• Ability to sit for extended periods of time while performing desk duties.

• Ability to lift and move office supplies and packages (up to 25 lbs).

• Willingness to interact with people in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunities for growth and development within the company.

• A dynamic and inclusive work culture that values collaboration and customer service excellence.

• Work for a forward-thinking company with a commitment to employee satisfaction and success.