Customer Support Specialist

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Job Details

Full Time

Location

New Brunswick

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Job Title: Customer Support Specialist

Job Type: Remote | Full-Time or Part-Time

Job Description:
We are looking for a Customer Support Specialist to join our team and provide exceptional service to our customers. You’ll be the first point of contact, helping to resolve issues, answer questions, and ensure a smooth and satisfying customer experience across various communication channels.

Key Responsibilities:

Respond to customer inquiries via email, chat, and phone
Resolve product or service problems quickly and efficiently
Provide accurate information regarding company offerings
Maintain detailed records of customer interactions
Collaborate with other departments to ensure customer satisfaction
Identify and escalate priority issues as needed
Follow up with customers to ensure resolution and satisfaction

Requirements:

Strong communication and problem-solving skills
Previous experience in customer service or support (preferred)
Ability to multitask and manage time effectively
Comfortable using CRM systems and support tools
Reliable internet connection (for remote positions)
Positive attitude and team-oriented mindset

About MICROSOFT

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