Chat Support Specialist (Remote)

Posted 21 hours ago

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Job Details

Full Time

Location

New Brunswick

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Chat Support Specialist (Remote)

Location: Remote
Job Type: Full-Time / Part-Time
Department: Customer Support
Reports To: Customer Support Manager / Team Lead

Position Summary:

We are looking for a fast-thinking, tech-savvy, and customer-focused Chat Support Specialist to join our remote team. In this role, you’ll provide real-time assistance to customers through live chat. Your ability to communicate clearly, multitask efficiently, and solve problems on the spot will be essential to delivering a seamless and supportive customer experience.

Key Responsibilities:

Handle incoming customer inquiries via live chat with professionalism and accuracy.
Assist customers with product-related questions, order status, troubleshooting, and general support needs.
Manage multiple chat conversations simultaneously while maintaining speed and quality.
Identify customer needs and provide appropriate solutions or guidance.
Escalate more complex issues to the appropriate internal teams when needed.
Document all customer interactions and feedback accurately in the CRM or chat system.
Stay informed on product updates, promotions, policies, and procedures.
Collaborate with teammates and cross-functional departments to ensure customer satisfaction.

Qualifications:

Previous experience in a customer support or live chat role.
Excellent written communication skills with a friendly and clear tone.
Fast and accurate typing skills (minimum 45–60 WPM preferred).
Ability to multitask and manage several chats at once.
Comfortable using support tools such as Zendesk, Intercom, LiveChat, or similar.
Detail-oriented with strong problem-solving abilities.
Self-motivated with the discipline to work effectively in a remote environment.
Dependable internet connection and a quiet, dedicated workspace.

Preferred Qualifications:

Experience in e-commerce, SaaS, or tech-related customer support.
Familiarity with using canned responses and support scripts while maintaining a personalized tone.
Multilingual support experience is a plus.
Flexibility to work weekends, holidays, or evenings as needed.

What We Offer:

100% remote role with flexible shifts.
Competitive pay and potential for bonuses.
Paid time off and holidays (where applicable).
Training and ongoing development opportunities.
Supportive team culture and room for growth.

About AMAZON

Amazon is one of the world’s largest and most influential technology companies, founded by Jeff Bezos in 1994. Originally starting as an online bookstore, it has since evolved into a global e-commerce giant offering everything from electronics and clothing to groceries and digital services. Headquartered in Seattle, Washington, Amazon operates in numerous countries and serves millions of customers worldwide. In addition to retail, Amazon is a major player in cloud computing through its subsidiary Amazon Web Services (AWS), which provides scalable cloud infrastructure for businesses and governments. The company also owns and operates platforms like Prime Video, Audible, and Kindle, extending its reach into digital entertainment, reading, and voice technology with Alexa. Amazon is known for its fast delivery service, including Prime membership, which offers perks like free shipping, streaming content, and exclusive deals. The company has transformed logistics and supply chain management through a vast network of warehouses and advanced automation. Despite its success, Amazon has faced criticism over worker conditions, market dominance, and data privacy. Still, it remains a driving force in global commerce, technology, and innovation—shaping how people shop, consume media, and access cloud services.