Administrator, Payment Operations

Location(s): Surrey, Vancouver - Lower Mainland
Job Type: Permanent - Full-time
myWork Options: In-person, Hybrid
Starting Salary Range: $49,000-$56,400
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

What's the job?
The Administrator, Payment Operations is responsible for providing quality, professional customer service and Payments/ABM-related support to branches, Call Centre, various Administration departments and external third-party vendors. The Administrator must be fully conversant in and adherent to relevant regulatory and corporate policies and procedures, will be required to make decisions based on a comprehensive understanding of all end-to-end processes and will advise internal and external clients appropriately to ensure compliance with the appropriate policy/procedure. It is essential that s(he) processes each day's work promptly, efficiently and with due care and attention. Payment Operations operates six days a week and requires team members to be flexible to work shifts of varying hours and days.

What you'll get to do:
Administration

Responsible for key functions that support Payment and ABM admin functions and make decisions within defined parameters, using sound judgment in processing various payment functions, including but not limited to reconciliation, traces, reports, large batch postings, outages and adjustments while ensuring a high level of accuracy within the allotted timeframe.

Have the skills, ability, knowledge and willingness to move between and support various functional teams to meet the department's needs.

Confidently and professionally liaise with various external third-party vendors.

Be familiar with a combination of external third-party vendor systems and programs.

Change Management

Keep abreast of policy changes/procedures, systems, and technology applicable to the position.

Respond positively to changes, challenges and new opportunities

Support department and corporate projects and initiatives

Facilitate processes by assisting others, including branch staff and other departments

Make recommendations for the improvement of existing processes or the development of new processes within the department and corporately

Customer Focus

The Administrator regularly contacts branch staff, partner departments, customers, management and outside third-party agencies to secure and provide information.

Provide professional, friendly service to all customers, internal and external.

Provide technical support, policy interpretation, and assistance to all members.

Respond promptly and courteously to all work-related inquiries and problems. Resolve issues to mutual satisfaction, referring others or escalating as needed.

Governance Practices

Adhere to all regulatory and internal policies, including but not limited to CPA Rules, AMLTF, ABM network rules and privacy.

Provide regulatory and internal policy interpretation and procedural advice to staff at all branch levels, contact centres, other administrative departments, and external parties.

Team Approach

Contribute to a positive team environment by working efficiently, professionally, and in a friendly manner.

Cross-train in department functions as required and have the knowledge, skills and abilities to move seamlessly from one department area to another.

Be flexible in working any shift as required by the department

Assist others and actively participate in other duties or projects as assigned. Share ideas and opinions to improve our processes and efficiencies.

Who are we looking for?

High School Diploma/Grade 12.

Minimum 1 - 3 Years of Job-Related Experience

Basic skills and knowledge in accounting, administration processing, and data inputting are necessary, as well as MS Excel, Word, and Outlook.

Communicate effectively with a wide-ranging audience of individuals when giving or obtaining information of varying complexity verbally and in written communication.s

Precise adherence to standards, regulatory requirements and service levels while meeting predetermined deadlines

Ability to organize and process large volumes of paperwork

Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.


Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.