Senior Manager, Fraud Operations

Work Location:
Toronto, Ontario, Canada

Hours:
0

Line of Business:
Financial Crimes & Fraud Mgmt

Pay Details:
$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

• Partner Integration (Align with the Consumer Bank) will play a critical leadership role in setting the strategic direction and overseeing the execution of key initiatives within FCM pillars, which include Fraud Management, KYC (Know Your Customer), Insider Threats, Investigations and Physical Security. The candidates for this role will leverage deep expertise consumer products, strategic design, roadmap development and a track record of integrating stakeholders. The role will be responsible for creating driving a comprehensive Financial Crimes roadmap strategy supporting Consumer Product, ensuring alignment across multiple risk disciplines and business partners. The role requires a hands-on leader who will prioritize, organize, and orchestrate needs across all FCM pillars while ensuring operational teams and partners are held to consistent accountability standards. Strong influence skills, effective communications across lines of business are a must.

• Key Responsibilities:

• Strategic Direction and Roadmap Development: Establish and execute a strategic roadmap (Consumer) for FCM pillars, ensuring all activities align with business objectives and risk and regulatory mitigation goals.
• Operational Metrics and Analytics: Align operational team metrics and analytics across FCM pillars, ensuring consistent Consumer performance measurement and visibility into the effectiveness of FCM initiatives.
• Cross-Functional Collaboration: Collaborate closely with data partners, pillar leads, and other risk disciplines (e.g., AML, Cybersecurity, Industry Transaction Sharing) to ensure seamless integration of Strategic Roadmap plans for Consumer LOB and Financial Crimes Management
• Resource and Budget Planning: Lead strategic resource planning efforts in collaboration with FCM pillar leads to ensure the right talent, tools, and technologies are in place to achieve Consumer and FCM goals.
• Leadership and Accountability: Set clear accountability standards for key business partners, fostering a results-driven culture across the FCM function for Consumer LOB functions. Intersect with Fraud Business Enablement for LOB communication and integration into the roadmap.
• Continuous Improvement: Drive continuous improvement in FCM Consumer, ensuring that Consumer functions evolve in response to emerging risks, new technologies, and changing business needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet